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Every company PDF. Each one also has a journal article, easier to read on a phone.
How the first conversation with a lead runs: introduction, qualification, next step.
Response times, lead statuses in the CRM, handover and closing of leads.
Pre-publication checklist for an Abu Dhabi listing: agreement, documents, Madhmoun, BLN, ADGM.
Preparing the property, shot order and light for listing photos.
Lead card checklist: contacts, qualification, status, contact history and closing.
The agency's code of ethics template: honesty with clients, conflicts of interest and gifts, client data, team, social media and reporting a breach.
A check before any non-standard deal: gifts, related parties, commission and co-broking, the gift register.